StepEase™ - Plantar fasciitis insoles
StepEase™ is a pair of insoles selected by shoe size. Two ranges are offered: 35–40 and 41–46.
Choose your offer
Choose an offer, then select the options for each item.
Impossible d'ajouter ces quantités au panier.
StepEase™ is a pair of insoles selected by shoe size. Two ranges are offered: 35–40 and 41–46.
Choose your shoe size
StepEase™ is a pair of insoles in size ranges 35–40 or 41–46. Choose the range that matches your usual shoe size.
Setup and use
Place the insoles in the matching shoes and check that they lie flat. Trim only if the instructions allow it, following any markings.
Shoe-size ranges
The two options are shoe-size ranges, not different models. Check your shoe size or the marking inside your footwear. Follow the manufacturer’s care and drying directions.
Repères pratiques
The two options cover different shoe-size ranges: 35–40 or 41–46. Choose the range that includes your usual size, place the insoles in the matching shoes, and check that each one lies flat before walking.
Questions about StepEase™
Which StepEase™ option should I choose?
StepEase™ is available in these options: 35-40; 41-46.
How should StepEase™ be positioned?
StepEase™: follow the instructions for positioning and settings. Place the insoles in the matching shoes and check that they lie flat. Trim only if the instructions allow it, following any markings.
What detail should I check for StepEase™?
StepEase™: for your selection, note: The two options are shoe-size ranges, not different models. Check your shoe size or the marking inside your footwear. Follow the manufacturer’s care and drying directions.
Last updated: November 3, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@velio-care.com or use the contact details in our contact information policy.
35-40 · CHF 24.99